Returns & Exchanges

At Hemel Watches, we stand behind the craftsmanship of our timepieces. If you are not completely satisfied with your purchase, you may return or exchange your unworn watch within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the watch in its original presentation box, ensuring all protective films, tags, and warranty cards are included.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the watch's condition, your refund or exchange will be processed within 5 to 7 business days.